Whether or not they are commensurate with increased levels of funding, there have been improvements in the NHS in recent years. But one area in which the NHS has gone backwards is in engaging patients.
There are pockets of excellence, but being responsive to patients’ complaints, for example, has become less of a real priority across the service over the last ten years. In response to these continued failings, new ways are emerging for patients to express their views on services
WILL NEW WAYS EMERGE FOR PATIENTS TO FEEDBACK ON SERVICES?